Working with Monroe Education Regional Information Center (RIC)

**Q1: What is Monroe Education RIC?**

A: The Monroe Regional Information Center (RIC) is part of Monroe #1 BOCES. It offers a range of technological services to support instructional and administrative functions within the schools and districts it serves. These services include data management, hardware and software support, technical training and networking, and direct support for educational and administrative technology.

**Q2: How can I request technical support?**

A: You can submit a technical support request through our online portal or by contacting our support hotline. When you submit your request, please provide detailed information about the issue you're experiencing, steps you've already taken to try to resolve it, and any error messages you've seen.

**Q3: Can I request training on a specific software or hardware?**

A: Absolutely! The RIC team provides various training sessions on a wide range of software and hardware tools used within the educational setting. You can request a specific training by contacting our training department or submitting your request through the online portal.

**Q4: How long does it take for my request to be processed?**

A: The timeline can vary depending on the nature and complexity of your request. However, we aim to start attending to all requests as soon as we receive them. Once you've made a request, you will receive an acknowledgment, and we'll keep you updated on our progress with resolving or fulfilling your request.

**Q5: I’m concerned about data privacy. How does Monroe RIC handle data?**

A: We take data privacy and security seriously. We adhere to all state and federal regulations regarding the management and confidentiality of student and educational data. If you have specific concerns or questions about data privacy, we encourage you to contact our data management team.

Please note that the answers provided above are guidelines. For specific questions or situations, always reach out to the Monroe Education RIC directly for the most accurate and up-to-date information.